Delivery and Returns
Q. What is Standard UK Delivery?
For all deliveries within the UK we use the 'Royal Mail Standard' 2nd class service and 'Royal Mail signed for' service. This will depend on the cost of the order. Orders under £10 will cost £2 for postage and packaging, orders from £10 to £50, have a standard £4 postage and packaging fee. (We will obtain proof of postage for both). Above this amount, the item will be posted using the Royal Mail 'signed for' service. Postage and packaging in this case will cost £5. There might be an option for us to deliver locally if you are one of our local PG women in Leeds/Bradford region - just send us a message.
Using the Royal Mail Tracked service enables us to trace your parcel all the way to your front door. It may not require a signature in covid times, so will be posted if it fits through your letter box. If you are out, the postman will either leave your order with a neighbour or leave a calling card with further collection details. You can use the tracking service here
We aim to process and dispatch all orders within 2 to 3 working days of receiving them.
Q. How long does 'Standard UK Delivery' take?
Royal Mail estimates 2-3 days for delivery, although it is not guaranteed. At busier times of year, or in exceptional circumstances, this time may be longer. Nevertheless, sometimes it time can be as soon as the next day. Please note that we are only able to lodge a complaint with the Royal Mail for late delivery to UK addresses once 10 working days have elapsed since sending. Use the tracking service here